US Shipping Information
- USPS Flat Rate Priority Box (Small) - $6.80 total
- FREE SHIPPING for orders of $50 or more!
IMPORTANT: International orders may incur a Customs Fee or Value Added Tax (VAT) from the customer's country; Turnkey Miniatures is not responsible for these fees nor are they accounted for when placing an order.
- USPS First-Class International - $6.55 and up (depends on weight of order)
- USPS Priority Flat Rate International - $19.95 (up to four pounds)
All US packages will include tracking & delivery confirmation to ensure that orders are delivered in a timely fashion and are trackable by our customers. You will receive a confirmation email with the tracking information once your order has shipped.
All aspects of our miniature creation process are performed by an actual human (yes, a real, living, human.) Although our quality control department has gone through extensive training, sometimes human errors can occur and a mis-cast can slip though with the hopes of finding a new home. If you encounter any issues with your order, please use the "contact us" tab and we will address it right away. Please be sure to include your order information.
If you would like to return your order, please notify us via the "contact us" tab, selecting the "Return Request" drop-down option, within 2 days of delivery of your order. You will then have up to 30 days to return the item(s) to us. Return shipping fees are your responsibility. You may send it to us however you see fit, though having a tracking number and delivery confirmation included is highly recommended. After 30 days, the figure has enjoyed it's new home and shall remain there.
Refunds will be issued back the same way the order was paid for through the online store.